Resolving your complaint matters to us

We are committed to providing a high-quality client experience but understand that issues may arise from time to time. When this occurs, we encourage you to let us know.


How to send a complaint

Please contact us by post, email, or certified email to send a complaint.

By post

By registered letter with return receipt to the following address:

Sosteneo SGR S.p.A.
Compliance Unit
Level 33, Piazza Tre Torri, 1,
20145 Milan (MI),

By email

[email protected]

By certified email (PEC)

[email protected]


Response time and complaint management

Sosteneo SGR S.p.A. will respond in writing within 60 days of receiving the complaint.

If a reply to the complaint is not received within the established timeframe or the outcome is not deemed to be satisfactory, you can contact the Arbitro per le Controversie Finanziarie (Arbitrator for Financial Disputes, or ACF).

To understand how the ACF operates and the steps required to present your appeal, please refer to the ACF website (


Office responsible for the complaint

The Compliance Unit of Sosteneo SGR S.p.A. is responsible for managing complaints.